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Human Performance (HPT)
Order a copy of the ASQ
Human Capital Primer
What is Human Performance Technology (HPT)?
In April 2000, the Population Leadership Program, a project of the Public
Health Institute, supported by the Office of Population, United State Agency
for International Development (USAID), released a report describing the science
of human performance technology. The following contains excerpts from that
report.
The HPT approach was developed
because there was a need for a system to address the range of performance
improvement situations within organizations.
The [HPT] approach focuses on three major issues: problems, opportunities,
and new situations. Problems are defined as an indication of a clear gap
between desired and actual performance. Opportunities occur when current
performance standards are being met but there is a c
hance to improve by 20
percent and thereby create a significant competitive edge. New situations
are created by the introduction of new services or by the design of a
new organization.
The HPT approach has evolved over many years and has shown
to be able to address this range of situations. Even though there
are limitless variations on the basic approach, it is always a systemic
(reflecting a holistic view), performance focused, and data-driven
approach.
HPT is methodical.
HPT takes the process of improving human competence and
productivity beyond traditional concepts of personnel, training, and human
resource development. Instead, this innovative technology examines human
performances as elements of a system.
HPT is scientific.To improve that system - and individual performances
within that system - HPT practitioners employ scientific methods and validated
processes to pinpoint the barriers causing performance deficiencies, then
prescribe interventions that will measurably improve workforce productivity
and competence. Today, HPT and its associated methods are being increasingly
used within the public and private sectors to quantify, manage, and measure
human capital.
HPT is ROI-based.
The TMEP HPT specialists help businesses achieve desired
results through a proper mix of interventions, such as improving communications,
revamping training methods, quantifying performance standards or redesigning
jobs.
By providing guidance and expertise in the HPT approach, the TMEP makes
it possible for Tennessee businesses to attain sustainable improvements and
tangible bottom-line results - outcomes that generate significant economic
impact for Tennessee communities.
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